Why I Love This Product Essay Contest

We know you love using Micro Focus products, so now’s your chance to tell us about it. The ‘Why I Love This Product Essay Contest’ is a chance for you to tell us how Micro Focus products make your life—and your users’ lives—easier. Whether you’re using ZENworks to manage your endpoint devices or Silk to accelerate the delivery of your applications, we want to hear how much you love Micro Focus products. ONE-T-shirt_smPlus, by entering the contest, you’ll receive a free Micro Focus Community t-shirt.

To participate in the contest, simply send your finished essay to cool.guys@microfocus.com with the subject line that includes the title of your essay as well as the solution group your product falls under. For example: Why Visual COBOL Rocks my World—COBOL Development All entries must be submitted by 10 July 2017 to be eligible.

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Presentations from Micro Focus iChange2016

Firstly, my huge thanks to all those customers who presented and contributed to iChange2016 in Chicago.

With over 78 sessions delivered, we could not have carried this off without you. Thank You.

All Track content is now available for review and download and you may access it here:


U: iChange16

P: iChange16


Lookout for further follow-up, and upcoming product VUGs and DevOps Drive-ins.




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Serena xChange16


Registration for Serena xChange16 is now open. The Early Bird promotions run through June 30th and I would encourage early registration.

The preliminary agenda can be found on the xChange16 website along with details on the optional training day classes we are providing this year. Please be sure to check out the Agenda and the 1 day Training classes that will be held on Sunday, September 18th. xChange16 runs from Sunday 18th September with our traditional welcome reception, through Wednesday September 21st. Customer Advisory Board Meetings will be held on Thursday, September 22nd.

This year we are back in Chicago at the newly renovated Renaissance Hotel on Wacker Drive, a terrific conference location. We very much look forward to helping our customers get the most value out of their Serena investments, with presentations and workshops featuring outstanding thought leaders, technical experts, customer champions and technology partners.

As a reminder, the Call for Speakers is open through June 30th, and if selected we are waiving the conference fee! This is a great opportunity for customers to contribute to what makes the conference so special – sharing experiences with your peers and as always, the best customer presentations will be shortlisted for a Serena Innovation Award.

I have overall Track responsibility and will be coordinating the Track content with the Track Leaders:

Business and IT processes with SBM: how you have used Serena's SBM platform to improve efficiency and effectiveness of your IT and Line-of-business processes - Dave Easter

ALM solutions with Dimensions RM & CM: how you have used Serena solutions to plan, define and develop applications, support development practices, and deliver quality deliverables - Don Irvine

Change, Release and Deployment: how you have used Serena solutions to automate release and deployment of applications - Julian Fish

ALM solutions with ChangeMan ZMF: your opportunity to show how you use Serena Mainframe solutions in your business - Al Slovacek

Enterprise DevOps: perspectives and insights on Agile and DevOps best practices - Mark Levy

We very much encourage speaker submissions which must be received by June 30th. Selected speakers will be notified in early June and their conference fee waived or refunded.

As always, we appreciate your feedback and engagement as we gear up for Serena xChange16 and look forward to seeing many of you there.


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How to earn more and more points on Serena Central site?

In this post I would like to describe which actions on Serena Central site will earn points for you, and what you should do if you want to be on the top in Leader Board.

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Serena Support - Case Severity and Case Priority

As a manager at Serena Software for the North America Dimensions and Version Manager Support teams, I’d like to share with you how a case’s severity and priority is used within our organization.

During the average workday, Serena Support receives 90 new cases that come to us over multiple avenues.  To help us organize these issues around the level of impact they are causing your business, we use two different categories of equal importance, severity and priority, to ensure we establish appropriate response times. 

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