SSL Primer - Day 4 - Self-Signed Certificate

Self-Signed Certificate

Self-signed can be a contentious term.  Many would say a certificate is self-signed because it is not issued by a well-known certificate authority.  Well-known can mean VeriSign, Go Daddy or your company's certificate authority.  Using this definition does us a disservice because it complicates SSL/TLS language by using a practical definition instead of a technical definition. 

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Documentation Tips and Tricks

The most comprehensive and up to date information on Serena products can be found in the robust set of Serena documentation. However, you may not know how to access the doc and once you access it, you may not know the best way to navigate it. You may not know the different ways of searching or how to find the full set of doc. Here are some tips and tricks to get you started on the way to more efficient and effective use of the doc.

Using the Documentation Center


  • The Documentation Center gives access to online Help systems, readmes, PDFs, and videos for Serena products.
  • Navigate the Doc Center using the product name tabs or the product grid on the Home page. Documentation links are organized by product and version.
  • Use the Doc Center search to find information in the documentation that will help you with whatever product tasks you need to do.
  • The Doc Center search is a cross-product, cross-deliverable search on all the current versions of the documentation that are posted on the Doc Center. 
  • For the initial search of Doc Center, use the Search box on the top right of the Doc Center. Then use the resulting Search Page to refine your search. See the tips and notes on that page for information on filtering your search for the best results.
  • The search results will typically be highlighted in any online Help topics you select in the search result list, and you can continue your search in the deliverable you selected. If you are using Internet Explorer with the Adobe Acrobat plugin, the search will also continue in the PDF when you click a result that is a PDF. For other Web browsers, you'll need to re-enter the search terms in the Search box for the PDF. 
  • For a search that generates too many returned topics and you just can't refine it enough, use the Documentation Roadmap for the product you are interested in to determine the book or Help system that contains the information you need, and then navigate logically using the Contents in the online Help or the Bookmarks or Table of Contents in the PDF to navigate to the area of the product you are interested in.  

Tips for Using PDFs

About Web Browsers and PDFs

  • Web browsers have plugins to support PDFs. Behavior differs depending on whether you are using the Adobe Acrobat plugin or another. See your Web browsers' documentation for more details. 
  • If you can't effectively navigate in PDF using your browser and need to do more than just a simple search, try downloading and using full Adobe Acrobat. This gives the full functionality. You may need to do this for PDF Portfolios, such as those provided for Dimensions CM doc.

How to Get Back Once You Click a Link

It can be frustrating if you can’t find your way back in a PDF once you click a link. If you put the Previous View and Next View buttons on your Quick Links in Adobe Acrobat, it will be easy to navigate back and forth as you browse the PDF online.

Here is how to add them. It takes only a few seconds. (Or if you want to just remember the short-cuts, you can always click Alt+Left Arrow for previous and Alt+Right Arrow for next).

  1. Open a PDF in Adobe Acrobat Reader and right click on the Quick Links bar.
  2. Select Previous View and Next View from the menu.

Now the buttons will be on your Quick View bar in your PDFs, and you can click them to jump back and forth between pages that you’ve linked to.

What to Expect

  • Don't get stuck expecting the topics to be linear. You may have a choice of procedures and there may be many topics in a document that aren't relevant to what you are doing. If the topic doesn't apply to you, skip it and go on. 
  • Look for checklists and overview topics to help guide you through complex material.
  • Don't be intimidated by the number of pages in PDFs. The information you need for your tasks may be a small subset of the doc, perhaps just one topic out of many. Just find it, read it, follow it, and be done with it until the next time you have a task to do.
  • Most Serena documentation is single-sourced for PDFs and online Help. Therefore, the information is optimized for online use. Serena does not provide printed guides; however, you can download and print them yourself.
  • Usually a few overview screenshots are provided so use those to become familiar with the UI navigation and terminology, then following the procedures and UI references becomes a snap.
  • Generally UI information is provided in tables or lists so that it is easy to follow. Text is searchable, and you can copy and paste from them, which give big advantages over screenshots.
  • Graphics are provided when possible to help you understand the concepts, especially for product and feature architecture and networking topics.


Why use videos if I have comprehensive doc?

You may think there are video people and doc people, and certainly some people do prefer one over the other. However, doc and videos serve different purposes. 

Videos are particularly useful for the following:

  • A quick introduction to a product or feature
  • An explanation of features that must be configured in several areas before they can be used
  • To get the essential understanding to get you started, and the doc can then be used to fill in the detail as you dig deeper into the products

Where are the Serena videos?

Most are hosted on the YouTube Serena Software Channel, but can be accessed from several locations:

  • Doc Center: Those created or commissioned by the Doc team are linked from the Doc Center Videos pages by product
  • Serena Central: Some of these as well as other videos created by various Serena personnel are linked from Serena Central

Tip: If the video looks blurry, try changing the quality in Settings to at least 720 HD. 

Support Site Downloads vs. Doc Center 

  • All documentation in PDF or help format is now available from the Doc Center for all of Serena’s distributed (non-mainframe) product documentation. The Doc Center also links to the Support and Services landing pages for mainframe products, where you can access their documentation.  
  • For a comprehensive list of documents for each distributed product, including descriptions and helpful tips, refer to the Documentation Roadmap for your product on the Doc Center. 
  • Visit and search for a product to access the Support and Services landing page for that product. (You can also try appending the product name acronym to the end of the URL, like the following for SBM: This page provides links to the Doc Center, KB, Product Support Lifecycle, Supported Platform matrix docs and more. Consider bookmarking this very useful page.

Serena Central vs. Doc Center

  • Think of Serena Central as an extension to the doc. It is an information portal as well as a place you can download extensions to Serena products such as SBM process apps and Deployment Automation plugins. Anyone with a user ID can post information on Serena Central, and many subject matter experts post invaluable information there in blogs, videos, and comments. Customer forums for all Serena products are here, and customers can ask the community questions and share information they have to offer.
  • The Doc Center is official Serena documentation that is posted by the Serena Information Design and Development team. This location is kept up to date as versions of the products are released and does not provide a way for customers and other subject matter experts to post directly.

Knowledgebase vs. Doc Center 

  • The Serena Support Knowledgebase is presided over by Serena Support and provides several categories of information. It contains solutions to customer cases and defect reports as well as troubleshooting and configuration details for specific implementation concerns. Knowledgebase items may have attachments such as scripts and property files needed in certain configurations.
  • PDFs are searchable through the KB if they have been set up by Support to be indexed. However, be aware that older and multiple versions may appear at the top of the list, so it is preferable to search the doc on the Doc Center at if possible.


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Brandon North
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Custom End-user Documentation for SBM

You’ve created a process that perfectly meets your business needs and you’re ready to roll it out, with one small exception: You need to train your user base on the process.

Luckily, SBM provides a way to create end-user guidance that is bundled with each process app. This enables you to write help text as you develop your process, then update that content as your process evolves. Your end-users can find this help as they work with process items in Serena Work Center, the SBM User Workspace, and any of the SBM-powered solution interfaces, such as Serena Request Center.

The attached document explains how to create process-specific help or to customize the global platform help provided with the SBM User Workspace. The benefits and drawbacks of each approach are discussed.


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Serena Business Manager Performance Test Results







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Serena Service Manager & Serena Business Manager Performance Test Results


For this performance test we focused on the general performance of Serena Request Center as well as the calculation of depreciation values for the new Asset Management Process App.

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Best Practice for Parallel Development using Serena Dimensions

Updated version of the Best Practice for Parallel Development using Serena Dimensions is now available.

When Dimensions CM first introduced stream development capabilities back in 2009, a best practice guide was created. Prior to CM 14.1 you could only merge streams when performing an update operation. In CM 14.1 (and later) the update and merge operations have been separated and there is a new Merge wizard and command.


Merging streams and changes is now quicker and easier to accurately identify the source of changes, especially when refactoring has occurred. This updated guide now reflects the new process of merging streams plus more.




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Dimensions CM Stream Command-Line Cheat Sheet

The Dimensions CM command-line interface is an efficient alternative to Dimensions GUI-based clients. The Dimensions CM Developer Command-Line provides a simplified command interface designed for developers working exclusively with streams.

Don’t worry about memorizing all the different commands. Print the cheat sheet for easy reference.


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SDA: Write your own plugin tutorial

SDA offers a comprehensive range of plugins, which will continue to grow.

If however in the event that a plugin is not currently available for your current third party application, then it is possible to write your own. Whilst this may sound daunting the following tutorial should make the task a lot simpler.

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Need help? We have it

If you have questions about Serena Business Manager (SBM), the documentation likely has the answers.  For help installing, configuring, administering, or using SBM, start with the SBM documentation. 

You might not know where to find all this information though.  If that’s the case, look no further. 

There are the two main sites to visit when you are looking for documentation: 

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