Featured

Which User Interface (Shell) are my SBM End Users using?

Which User Interface (Shell) are my SBM End Users using?

Information on which interface your users are using is logged in the Active Diagnostics MongoDB database (SBM Logging Services). Please follow the instructions below to be able to use this information. There is a short video that takes you through step by step available here - Video.

(1)    You need to ensure that (a) the SBM Logging Services is started via Configurator on the server that it is installed on and (b) that the Authentication/Licensing Runtime Configuration is a minimum of INFO.

(a)

 

(b)


 

(2)  To look directly into your Active Diagnostics database you can install the freeware MongoVUE on the server hosting Active Diagnostics. Alternatively, you can “Collect Log Files” in Configurator and take the following file from the zipped logs and diagnose separately - ConfigUtility.mongodb-dump.sbm.diag.bson

(3)  Configure MongoVUE as below where the password is “sbm” in lower case. These are default values.

(4)   The select sbm>Collections> diag. Go to the Table View and select Find (see below for filter criteria.

 


 

(5)    When you have selected Find, you can Enter Find Criteria. These are JSON format. The below will give you details of UserId’s and the user interfaces that they are using from a specific time. You can adjust as needed.

Find Criteria: {Shell: {$ne : null}, Msg: "New session",TStamp: { $gte: ISODate("2018-03-19T16:50:20.000Z")}}

Fields: {TStamp:1, Shell:1, UserId:1}

Classic = User Workspace

Swc = Work Center

Srp = Request Center

(6) These can be exported to a .txt file if needed etc..


Recent Comments
David Sheaffe
FYI - I downloaded and tried Robo 3T as an alternative to MongoVue, just out of curiosity. The only difference seemed to be how I... Read More
Thursday, 03 May 2018 12:12 AM
Neil Gill
Hi Jackie, Doesn't look like MongoVUE is available anymore, at least we cannot access their main download page. Seems a few other ... Read More
Thursday, 22 March 2018 4:04 PM
Jackie Gilmour
Hi Neil, it does seem to have been removed which is a shame. I have a local copy. You can use a mongodb viewer and search in an eq... Read More
Tuesday, 03 April 2018 3:03 PM
Continue reading
2804 Hits
3 Comments

Add Link to External System on RC Portal

Did you know that you can add links to external systems on the Request Center portal? b2ap3_thumbnail_SSM_login2.pngThis provides a one-stop Web portal for users regardless of tool. 

I add links to other SBM applications and Serena solutions such as Dimensions CM.

Continue reading
15159 Hits
0 Comments

Serena Service Manager & Serena Business Manager Performance Test Results

Overview

For this performance test we focused on the general performance of Serena Request Center as well as the calculation of depreciation values for the new Asset Management Process App.

Continue reading
7845 Hits
0 Comments

Knowledge Management Article Import & Mass Publish

One of the drawbacks of Knowledge Management prior to Serena Request Center 5.2 was that articles had to be published one at a time from the user interface. This made importing articles impractical for some use cases and programmatic article creation impossible. The reason for this is that our only interface to publish articles was a REST interface which could not be called in an orchestration. SBM 10.1.3 introduced the RESTCaller, which added the ability needed to publish in an orchestration. As of version 5.2 we introduced an ability to mass publish articles and a workflow and methodology for doing bulk importing of articles.

If you are on an earlier version of Serena Request Center you can add this to your process application as long as you are on SBM 10.1.3 or later.

Continue reading
8487 Hits
0 Comments

Recent Tweets