Integrating SBM / Release Control with ServiceNow

This is my experience with integrating SBM / Release Control with ServiceNow at a recent customer engagement.

Requirements: The customer had a variety of systems in place, and one dept was using ServiceNow. The requirement was to create a Change Request ticket in ServiceNow, upon the completion of a Release Package in Release Control.  This use case was mostly for record keeping, as the Change Request in SNOW was created, populated with data from SBM, and then set to be completed.

Recent Comments
Rose Wellman
Thanks for the write up
Friday, 22 May 2015 1:01 AM
Vickie Ortega
Nice write up! This gives me a couple ideas for a customer I'm working with too.
Friday, 23 September 2016 7:07 PM
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