I followed the instructions given in app_admin_guide for email submission.
1. Mailbox setup and mappings - configured office email ID since Gmail is not accessible, Mapped project and fields.
2. Configurator settings
Mail Client Tab:-
Protocol - Exchange Server and version is 2007
Service URL - https://mail.companyname.com/ews/exchange.asmx
3. Setup of User with email address is done.
4. Regular transition from Email State to State in Composer.
Item is not submitting to processapp when i send mail from Email address(SBM user mail address) to " Mailbox address"
Going Further when i see ns.log, i came with the error "401 - unauthorized"(Screenshot attached).
i can successfully to execute service url in browser, it generates XML content. but however im not able to submit a item via mail submission.
Can anyone tel me the workaround for it.
Accepted AnswerModeratorVickie OrtegaOffline0What version of SBM are you running? There was a defect in SBM 10.1.2.2. If this is the version you are running, you may need the hotfix for this. To get it, open a support case and reference DEF242153.
Other than that, the message is saying that it can't connect to the email server. This is the login/password from the web Application Administrator under Projects > pick the project >Mailbox. Even if you think this information is correct, it might be worthwhile to reenter the password. It shows as **** so it's possible that there is a type here that you cannot see.
Accepted AnswerBean SmithOffline0I am using Gmail for the official purpose and it is really the best platform for free email service but from few days I am getting Gmail error 007 but cannot able to understand why such an error is occurring. Can anyone tell me the valid reason and also any suggestion to solve this issue?