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I need to utilize a multi-view report in the SSM Requests tab. I know how to edit the Request's multi-table report, but this is not sufficient.

I've tried looking for the template file to edit, and also tried naming new reports the same as what is linked, which has produced zero results.

Any information would be helpful!
Responses (3)
  • Accepted Answer

    Thursday, June 07 2012, 08:15 AM - #Permalink
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    I've looked at the shell code for the requests tab in SRC (I assume you mean the request center) and it doesn't just pull up a report similar to the way we use the home page report in the SBM interface. Instead it uses the defined report to read the items, and uses their system field values (ISSUEID, TITLE, DESCRIPTION, STATE, OWNER, etc.) to create the HTML for the Requests tab on the fly.

    The upshot is that you can't simply specify a new report template for the requests tab because the requests tab is essentially its own report template.

    If you want to specify a home page report, you could put a link to the SBM user workspace in the service catalog and have the report show up there. Or put a direct link to the report you want to show in the service catalog, perhaps in the favorites section so it will be one click away.
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  • Accepted Answer

    Monday, June 11 2012, 04:26 AM - #Permalink
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    Thanks for looking into this Shaw.

    I was pretty certain the report was being created dynamically, but couldn't find the code for it. I'm interested in looking at the shell code for learning and perhaps duplication purposes. Could you let me know where the report is being dynamically created?

    I embedded a homepage report into a service like you suggested, which works well, however now the Requests tab is useless, and confusing. I've looked at the HTML, and believe I could remove the Requests tab from wrapper.htm, but I haven't attempted this yet. Any suggestions on making this happen?
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  • Accepted Answer

    Monday, June 11 2012, 05:41 AM - #Permalink
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    If you want to look at the shell code, go to

    /SBM/Application Engine/bin/template/shell/SRC

    All of the code for the SRC is there.

    However, I've been told that shell coding by users is not supported, so if you do change the template, or want to create your own shell, I'm afraid you won't be able to get support from Serena.

    However, however, if I were you and I really wanted to get rid of the requests tab, I'd go to the wrapper.htm file in the directory listed above, and comment out the html that adds the requests tab to the tab list. (I'd save the old one first. ;)) Then you will need to 'put' your files into the database or you will lose your changes after the next reload.

    I gave this a quick try and it worked, but again...not supported.
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