Can anyone help to resolve the current prodcution issue and we are experiencing severe problem in prodcution server.
When the max No. of licenses (100), the Serena Business Mashups is not responsding and serena business mashups application hangs. After sometime Serena license manager is not reachable, which inturn all serena applications are not reachable. So we need to restart all serena applications.
As we are expereincing this problem in prodcution quite often. please help tp resolve the error asap.
Approciate your prompt response.
and we have noticed some of the message in event viewer log file as below:
a) '.\LicenseMgr.cpp', line 734.
Resource Msg Id = IDS_F4_ERR_LICENSECHECKOUTFAILURE
b) "Information message occurred in file:
'.\CacheMgr.cpp', line 2037."
Please find the Info as per Current System Information:
System information as below.
System setup information: MS Win Server 2003 SP2
SBMS Version: SBM R2.05.115
Web Server: Microsoft-IIS ; 6.0
Web Server OS: Windows 2003 (on Same SBM server)
Database: MS-SQL 2005
Browser: - IE 7.0
Licnse Manager: 2.1.4
Can serena business mashup experts advise any workaround solution to this probelm?
approciate your prompt response.
Accepted Answer0Comment posted 2/25/10 by JeffMalin
I believe there is a known issue around slow performance when you run out of licenses, see the article:
A workaround would be to ensure that you have enough licenses to cover your usage.
Accepted Answer0Comment posted 3/18/10 by Parameswar
is it possible to use always (N-1) licenses instead of N licenses?
RESERVE 1 TeamTrack USER SUPERADMIN
is above syntax will always reserve "1 license" to Global admin user?
Let us know is it possible to have such option in License Manager, so that we should not
hit max. at any point-of-time
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