0
Hi All,

i am unable to import the word document into RM as it is saying "error occurred while importing the document"
i have attached RTMbrowser.log file for your reference.

"12-14-15 13:50:46.586 ERROR icBrowser.crypto - Decrypting username/password failed. Code 3.
12-14-15 13:50:46.586 ERROR icBrowser.API - RmRestRequest: Your Dimensions RM session has expired.
12-14-15 13:50:47.711 ERROR icBrowser.crypto - Decrypting username/password failed. Code 3.
12-14-15 13:50:47.711 ERROR icBrowser.API - RmRestRequest: Your Dimensions RM session has expired.
12-14-15 13:55:58.190 ERROR icBrowser.webWordInterface - Failed to open Word document: C:\Program Files\Serena\common\tomcat\7.0\webapps\rtmBrowser\temp\81646598\RM 12.2 - Test Documentation.html HRESULT=-2146823191 Description: Unknown error 0x800A13E9
12-14-15 13:55:58.240 ERROR icBrowser.document - An error occurred when trying to call 'modifyDocument'. Perhaps MS Office is not installed?
12-14-15 13:57:26.682 ERROR icBrowser.webWordInterface - Failed to open Word document: C:\Program Files\Serena\common\tomcat\7.0\webapps\rtmBrowser\temp\RM 12.2 - Test Documentation50220.doc HRESULT=-2146823191 Description: Unknown error 0x800A13E9
12-14-15 14:01:03.726 FATAL icBrowser.main - Checking log system... (Successfull)
12-14-15 14:01:03.726 FATAL icBrowser.main - Checking log system... (Successfull)
12-14-15 14:28:47.177 WARN icBrowser.API - Process request.finish : 17301ms TIME_10 FORM (FORM: 12, ACTION: -1)
12-14-15 14:28:49.770 FATAL icBrowser.main - Checking log system... (Successfull)
12-14-15 14:28:53.707 WARN icBrowser.API - Process request.finish : 5554ms TIME_5 FORM (FORM: 27, ACTION: 8)
12-14-15 18:16:37.773 ERROR icBrowser.webWordInterface - Failed to open Word document: C:\Program Files\Serena\common\tomcat\7.0\webapps\rtmBrowser\temp\18406954\Quick Search.html HRESULT=-2146823191 Description: Unknown error 0x800A13E9
12-15-15 18:09:21.378 FATAL icBrowser.main - Checking log system... (Successfull)
12-15-15 18:11:57.201 ERROR icBrowser.webWordInterface - Failed to open Word document: C:\Program Files\Serena\common\tomcat\7.0\webapps\rtmBrowser\temp\Quick Search8069.doc HRESULT=-2146823191 Description: Unknown error 0x800A13E9
12-15-15 18:16:21.132 ERROR icBrowser.webWordInterface - Failed to open Word document: C:\Program Files\Serena\common\tomcat\7.0\webapps\rtmBrowser\temp\Quick Search806996689.doc HRESULT=-2146823191 Description: Unknown error 0x800A13E9"
Responses (1)
  • Accepted Answer

    Thursday, November 10 2016, 08:39 AM - #Permalink
    0
    Is Office installed on the RM Server?

    Can you send a copy or sample of the document you are attempting to import?
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