Toggle Sidebar
  • Recent updates
    • Post is under moderation
      Jo Schott
      Login and Logout Audit Report The System Administrator needs an auidt report which provides the following details 1.  User Id 2.  Login Time 3.  Logout Time The audit report must provide filter cr...iterions which enables the System Administrator to search by 1.  User Id 2.  Login Time (From & To) The audit report must be exported in Excel format. The System Administrator would need to schedule this report on a recurring basis (day, weeek, month) More
      Stream item published successfully. Item will now be visible on your stream.
    • Post is under moderation
      Currently Request Center (SRC) only allows 1 Service in the catalog to point to a given underlying implementation Project.  There are valid cases where more than one service may indeed need to submit ...into the same Project given fields/form/workflow/fulfillers.  The entired idea behind SRC was to allow a different organization/presentation to the end user based upon how a catalog should logically look by decoupling that from the underlying implementation details of the Project Hierarchy.  This is a very valuable concept.  However why not take it further.  There are numerous cases where more than one logical entry point into the same Project could be very beneficial.   In certain cases it would greatly reduce the complexity and number of underlying Projects which may need to be implemented and maintained given the current restriction. 1) Consider cases where the Catalog may be large and complex in terms of categories.  There may even be overlap or ambiguity in how end users may choose the initial category such that listing the same exact Service entry point in two different areas could be beneficial. 2) Alternatively there could be numerous different logically named Services which all need to go to the same Project.  For instance think of the simple case where you may have numerous applications built within Serena.   You could have one Serena Support project in SR to receive such requests.  However for an end user requesting access to App A or App B or App C you could essentially have a distinct appropriately named service for each which all end up in the same Serena Support project which would have the same fulfillment team. 3) Furthermore, being able to choose different submit forms seems to lend to this idea of reusing the same project but to provide slightly different submit forms or default text based upon the Service requested.      More
      Stream item published successfully. Item will now be visible on your stream.
    • Post is under moderation
      Services Assigned to Multiple Categories does unfortunately not solve the case.
      Stream item published successfully. Item will now be visible on your stream.
    • Post is under moderation
      This would be very beneficial - see some more ideas and use cases in "Alias Service Request Entries" https://www.serenacentral.com/community/ideas/serena-request-center/alias-service-request-entries
      Stream item published successfully. Item will now be visible on your stream.
    • Post is under moderation
      Jo Schott
      Jo Schott added Delete Service Request to favorites
      At the moment it's impossible to erase a service resquest withing the SRC. The only thing we can do is mask it for the no admin user. Because of that, we are not able to suppress the categorie :-(  
      Stream item published successfully. Item will now be visible on your stream.
    • Post is under moderation
      Jo Schott
      Jo Schott added new listing Solution Catalog items - Allow images and Pop Out in Serena Request Center
      For Catalog items:  Add the ability to embed images in the Catalog Item Descriptions.  Add the ability to pop out.   Catalog items in Request Center allow for RTF but not for attaching icons and im...ages. pictures say miore than thosuand words and do advertise much better.  The catalog items should offer full html support including picture and media embedding.  Users should be able to expand Catalog items in Separate large Popups or windows.  More
      Stream item published successfully. Item will now be visible on your stream.
    • Post is under moderation
      Jo Schott
      Jo Schott added new listing Alias Service Request Entries in Serena Request Center
      The ability to create multiple Catalog Service Request Entries poining to the same Project and Submit form. This will allow to create much more user Friendly Catalogs  - based on user stories / person...as.  We use Several different but quite generic SBM Workflows for Configuration Change Requets, Formal Change Requets, Infrastructure Requets etc.  Users very often get confused what Requets to use. Ideally we could Present the most common reasons for Requests as separate Service Request tiles to the users.  We want to create different Catalog items (Service Request level) pointing to the same Project / Submit Form. The different entries shall have the same flexibility like Original Service Requests like different Names, Descriptions, etc.  Examples: Our factory in Boston gets new equipment, the users Farid want to request this equipment to be configured in our MES System. - This is typically a Configuration Change Request.  Our factory in Beijing will produce new Products, master data would have to be added to our MES system. User Sara would also to have to submit a Configuration Change Request.   More
      Stream item published successfully. Item will now be visible on your stream.
    • Post is under moderation
      Same here - we do make use of Aux tables extensively - but cant set those fields for columns. Not only for parent child but any relational field to Aux Tables wont be available.
      Stream item published successfully. Item will now be visible on your stream.
    • Post is under moderation
      It would be very benefitial to have relational fields availble to select for swimlanes when creating kanban views.  The idea being, the swimlanes are the parent items, and it's children are visibile w...ithin the swimlane.  Think Stories and their associated tasks. More
      Stream item published successfully. Item will now be visible on your stream.
  • No blogs available.

  • DateTitle
    16/12/2016 Solution Catalog items - Allow images and Pop Out
    16/12/2016 Alias Service Request Entries

Recent Tweets